Core Competencies

Client Services

SSCI Core

SSCI

 

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Software Development and Maintenance Support
• Software Applications System Requirements
• Functional Descriptions
• Specification Development and Design
• Software Applications Design Assistance and Support
• New System Developments
• Production Changes
• Enhance Existing Databases
• Installation of Applications on Server
• Troubleshoot Applications Problems
• Change Control and Configuration Management
• Design Reviews
• Testing and Evaluation
• Software Application Training
• Reporting
                
Systems Engineering and Integration
• Systems Analysis
• Configuration Planning
• Engineering Design
• Hardware/Software Specification, Acquisition, and Maintenance
• Evaluation and Testing of  Software and Hardware and Upgrades
• Research Alternative Solutions
• Integration and Installation
• Testing and Evaluation
• Physical Reconfigurations and Modernization
• Configuration Management
• Asset Management and Tracking
                      
Database Development and Management Support
• Database Development and Management Support
• Database Design Assistance and Support
• New System Developments
• Production Database Changes
• Enhance Existing Databases
• Installation of Databases on Server
• Troubleshoot Database Problems
• Account Administration
• Data Extraction and Manipulation
• Backup, Restore, and Disaster Recovery
• Configuration Management
• Database Reporting Testing and Evaluation   
                        
Help Desk Services
• User Account Creation and Management
• Level 1, 2 and 3 Support Services
• 24 x 7 Help Desk Support
• Telephone Hotline Support
• Response to Problem Calls
• Dispatch of Technician to Resolve Problem.
• Ticket Tracking Using Software Management Tools
• Remote or PDA Support
• Test, Install, Upgrade Systems
• Testing and Evaluation
• Physical Reconfigurations and Modernization
• Warranty Service Support
• On-Call Support